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Dear Guests,

From Friday, 4 December 2020, skiing will be resumed at Sonnenkopf. We are looking forward to the winter – even though it will be a slightly different kind of winter. 

Based on the currently applicable legal regulations and the fact that health protection in our ski area is, of course, a top priority, we are happy to provide the following information in this context according to our current knowledge.

at the cash desk/waiting area

Wear mouth and nose protection during the entire journey (mouth and nose must be covered)

Keep an adequate distance away from strangers

Personal responsibility for yourself & your family

Use existing disinfectant dispensers

Always observe general hygiene regulations

Follow signs and instructions from employees

Pay contactless if possible. Bills should preferably be paid by card.

Avoid the formation of groups

For your own safety, download the "Stop Corona" app.

Before the journey/waiting area

Wear mouth and nose protection during the entire journey (mouth and nose must be covered)

Avoid the formation of groups

Keep an adequate distance away from strangers

Personal responsibility for yourself & your family

Use existing disinfectant dispensers

Always observe general hygiene regulations

Follow signs and instructions from employees

during the drive

Wear mouth and nose protection during the entire journey (mouth and nose must be covered)

Maintain a sufficient distance from others regardless of whether you are wearing mouth and nose protection

Do not leave mouth and nose protection in the gondola cabin

Dispose of used handkerchiefs and (non-washable) masks

Follow instructions from employees

Ensure ventilation while driving

Sneeze or cough into the crook of your arm or into a handkerchief

in public areas

Wear mouth and nose protection during the entire journey (mouth and nose must be covered)

Use existing disinfectant dispensers

Stay at home if you feel sick

Avoid the formation of groups

Keep an adequate distance away from strangers

Follow signs and instructions from employees

Always observe general hygiene regulations

Pay contactless if possible

Personal responsibility for yourself and your family

general recommended hygiene regulations

Wear mouth and nose protection during the entire journey (mouth and nose must be covered)

Stay at home if you feel sick

Stay at home or at the hotel if you feel sick

Keep an adequate distance away from strangers

Avoid shaking hands and hugs

Avoid touching the face with unclean hands

Sneeze or cough into the crook of your arm or into a handkerchief

Wash hands with soap several times a day

in gastronomy

When entering the restaurants, the registration obligation must be complied with. Please note the information on site. Registration is also possible digitally.

Wear mouth and nose protection inside and outside the restaurants with the exception of sitting at the tables

Keep an adequate distance away from strangers

A maximum of 6 adults (plus children) are allowed at the table.

Stay at home or at the hotel if you feel sick.

Sneeze or cough into the crook of your arm or into a handkerchief

Pay contactless if possible. Bills should preferably be paid by card.

Follow instructions from employees

Avoid shaking hands and hugs

Wash hands with soap several times a day

Avoid touching the face with unclean hands

1. Mountain railways and ticket offices: 

  • Mouth and nose protection must be worn in lift buildings (entrance, exit, cash desk, WC, etc.), in queuing areas and during all lift journeys (T-bar lifts, chairlifts, single-cable gondolas, etc.) In addition to the standard mouth and nose protection masks, multifunctional scarves, buffs, bandanas, ski masks etc. are also possible according to current knowledge (mouth and nose must always be completely covered, however!). If required, multifunctional scarves are available on site. 
  • In train/lift buildings or at train/lift entrances and at the cash desks, information signs are provided about the current COVID 19 protective measures. 
  • Devices for hand disinfection are installed in train/lift buildings, at train/lift entrances and at the cash desks. 
  • When the ski lift is closed, the windows will be permanently open so that adequate ventilation is ensured.
  • Cable cars are legally regarded as public transport in Austria, and there is currently no legal requirement to reduce passenger capacities. However, if and insofar as the number of passengers permits, we will endeavour not to fill cable car cabins to full capacity. A basic limitation of persons is not provided for, but may be necessary at short notice and must therefore be expressly reserved. 
  • The waiting areas have been optimised. In any case, mouth and nose protection must also be worn here. 
  • All cable car cabins, toilet facilities, cash desks, ATM terminals, handrails, railings, door handles, etc. are regularly cleaned and disinfected. 
  • Employees who have contact with customers are tested for COVID-19 before starting work for the first time. Regular or event-related follow-up tests are planned. In addition, employees who have contact with guests are instructed to wear mouth and nose protection. 
  • Internet ski pass sales are expected to be available at the beginning of the winter season. 
  • Contactless payment (also via most smartphone wallets) at the ski pass ticket offices is possible and recommended. 
  • With the "STOP CORANA" APP of the Austrian Red Cross you can help fight the spread of the coronavirus – it is recommended to use this. 

2. Mountain restaurants of the mountain railways: 

  • Signs at the entrances to the restaurants indicate the COVID-19 protective measures. 
  • Devices for hand disinfection are installed in the restaurants as well as at the entrances and exits.
  • There is a legal obligation to register when entering our restaurants. This will be possible in digital form. 
  • If possible, we recommend that you visit the restaurants outside of peak hours (before 12:00 am and after 1:30 pm). 
  • The legally and officially ordered minimum distances between the tables and between the seats have been established. In addition, new partitions have been installed in the seating areas, and the hygiene measures in the free-flow areas have been adapted and expanded. 
  • Self-service restaurants: Mouth and nose protection must be worn on the way to and from the table, in toilet facilities and in the entire free-flow area. 
  • Full-service restaurants: Mouth and nose protection must be worn on the way to and from the table and in the toilet facilities.
  • A maximum of 6 adults (plus children) are allowed at the table. 
  • Digital food & drink menus: All menus can be accessed directly in the mountain restaurants via QR code. 
  • Music events: Music performances in the restaurants and bars of the mountain railways are exclusively in the form of subtle background music. 
  • The facilities in the mountain restaurants as well as handrails, door handles, cash desks, ATM terminals, sanitary facilities etc. are regularly cleaned and disinfected several times a day. 
  • The intervals between filter cleaning in ventilation systems have been shortened. 
  • Employees who have contact with customers are tested for COVID-19 before starting work for the first time. Regular or event-related follow-up tests are planned. In addition, employees who have contact with guests are instructed to wear mouth and nose protection. 

3. Your contribution to safety on the mountain: 

  • Always carry mouth and nose protection with you and wear it at least in the areas described above and when the minimum distance away from other people cannot be maintained. 
  • Keep a sufficient distance between you and strangers. 
  • Please leave the ventilation windows open in the cable car cabins. 
  • Observe the general hygiene guidelines (especially regarding sneezing, coughing and nose-blowing hygiene). 
  • Wash your hands regularly and use the disinfectant dispenser near the train/lift buildings, the train/lift entrances and in the mountain restaurants. 
  • Do not leave used tissues or face masks in the cable car cabins. 
  • Follow the recommendations and arrangements on the notices and signs as well as those given to you by employees of the mountain railways and restaurants. 
  • Make use of the cashless payment option. 
  • If you have symptoms that suggest a COVID-19 infection, stay at your accommodation and contact your accommodation provider immediately. As a day guest, please stay at home. 
  • Show personal responsibility – also by deliberately avoiding the use of mountain restaurants and heavily frequented cable cars at peak times. 

If on validity days of a multi-day or seasonal ski pass all lifts in the Sonnenkopf ski area are closed for the whole day due to the COVID 19 pandemic, these validity days will be reimbursed accordingly for multi-day ski passes. For seasonal ski passes, a refund of up to 70% is given if the seasonal ski pass has been used on less than 20 days during the entire winter season and the ban has been in effect for more than 15 days.         

The "STOP CORONA" APP of the Austrian Red Cross is expressly recommended by Klostertaler Bergbahnen GmbH & Co. KG! Whenever the minimum distance between you and other people is not adhered to, the app registers this as a contact. If you or any of these people become infected with the coronavirus, all encounters will be reported completely anonymously. Please download the APP here: www.roteskreuz.at/index.php?id=67933

Information to accommodations and further tourism subjects you can find on www.vorarlberg.travel 

Of course, we will continuously evaluate the conditions and immediately adapt our rules in the Sonnenkopf ski area with regard to the current situation, new legal or official requirements, etc., so changes may occur here at any time. You can find out the current rules on this page as well as on the notices and signs in the ski area. 

Even if, as already mentioned, a slightly different winter is ahead of us, we are convinced that it will be a good winter if the aforementioned protective and hygiene measures are complied with and if you take responsibility for yourself. We look forward to your visit to the Sonnenkopf family and natural snow area and will be available to answer your questions at any time.

Your Sonnenkopf team

(Subject to change)